Privacy Policy

Effective Date: July 22, 2026

TIMELESS ENTRY GARAGE DOORS LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://timelessentry.com/, use our services, or communicate with us via phone, email, text message (SMS), or online form submissions.

Information We Collect

We collect information that identifies, relates to, describes, or is capable of being associated with you ("Personal Information"). This includes:

• Contact Details: Name, email address, phone number, and physical service address.
• Communication Data: Records of communications between you and us, including SMS text messaging history, emails, and appointment requests.
• Service & Booking Details: Details regarding residential and commercial garage door repair, installation, maintenance, service quotes, and appointment scheduling in Colorado and the Metro Denver area.

How We Collect Information

We collect information directly from you through the following methods:

• When you fill out contact, service request, or appointment booking forms on our website at https://timelessentry.com/.
• When you interact with our appointment scheduling tools.
• Inbound and outbound communications via SMS text messaging and email.

How We Use Information

TIMELESS ENTRY GARAGE DOORS LLC uses the information collected to:

• Provide, operate, and deliver residential and commercial garage door repair, installation, and maintenance services across Colorado and the Metro Denver area.
• Process appointment bookings and send transactional appointment confirmations and reminders.
• Communicate directly with you regarding service quotes, project updates, and customer support inquiries via email and SMS text messaging.
• Maintain accurate business records and internal operational workflows.

SMS & Communications

When you provide your phone number to TIMELESS ENTRY GARAGE DOORS LLC, you may opt in to receive text messages (SMS) regarding appointment reminders, service notifications, and customer support communications.

• Opt-In Process: You opt in to receiving SMS text messages by submitting an online form on https://timelessentry.com/, checking a consent box, or directly initiating a text message conversation with our business.
• Message Types: You will receive transactional messages such as appointment confirmations, scheduling updates, service dispatch notifications, and replies to direct customer inquiries.
• Frequency: Message frequency varies depending on your service interactions and appointment bookings.
• Rates: Message and data rates may apply.
• Opt-Out Instructions: You may opt out of receiving text messages at any time by replying STOP to any text message you receive from us.
• Help Instructions: For assistance with text messaging, reply HELP to any text message or email us directly at jonathon@timelessentry.com.
• No Purchase Required: Providing consent to receive text messages is not a condition of purchasing any services from TIMELESS ENTRY GARAGE DOORS LLC.
• Strict Consent Protection: Mobile opt-in data and SMS consent are strictly protected and will not be shared with third parties or affiliates.

Data Sharing Policy

TIMELESS ENTRY GARAGE DOORS LLC values your privacy above all else.

• No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
• Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• Customer opt-in data is NEVER sold, rented, or shared for marketing purposes.
• We explicitly do NOT share SMS consent with affiliates, third parties, or marketing partners.

Cookies & Tracking Technologies

TIMELESS ENTRY GARAGE DOORS LLC does not use tracking cookies, advertising pixels, or third-party marketing trackers on https://timelessentry.com/. We do not run third-party digital advertising campaigns or track your activity across external websites.

Data Security Practices

We implement appropriate technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, misuse, alteration, or disclosure. Access to customer contact details and appointment history is strictly restricted to authorized personnel operating support services.

Data Retention

TIMELESS ENTRY GARAGE DOORS LLC retains your personal information only for as long as necessary to fulfill service requests, manage ongoing customer accounts, comply with legal and tax recordkeeping obligations, and resolve operational disputes.

Third-Party Services

We utilize a third-party software platform as our primary CRM, funnel builder, system automation tool, and core communications system.

• The platform acts as a data processor on behalf of TIMELESS ENTRY GARAGE DOORS LLC.
• The platform securely stores contact details, communication histories, form submissions, and automation workflows.
• It facilitates our SMS text messaging, email communications, and appointment scheduling.
• We do not use additional third-party tools, external tracking systems, or secondary marketing software platforms. Any subcontractors providing support services are bound by strict confidentiality requirements.

Your Rights & Choices

You have full control over your personal information. You have the right to:

• Access and review the contact information we hold about you.
• Request corrections or updates to inaccurate personal details.
• Request the deletion of your personal records from our system.
• Opt out of email and SMS communications at any time.

To exercise any of these rights, please contact us at jonathon@timelessentry.com.

Opt-Out Instructions

• SMS Opt-Out: Reply STOP to any text message received from TIMELESS ENTRY GARAGE DOORS LLC.
• Email Opt-Out: Click the "Unsubscribe" link located at the bottom of any automated email, or reply directly with a request to be removed.

Children's Information

Our website and services are intended exclusively for homeowners and adult consumers. TIMELESS ENTRY GARAGE DOORS LLC does not knowingly collect or solicit personal information from children under the age of 13. If we discover that personal information has been collected from a minor, we will delete it immediately.

Changes to This Policy

TIMELESS ENTRY GARAGE DOORS LLC reserves the right to update this Privacy Policy as operational or legal requirements evolve. Any revisions will be published on https://timelessentry.com/ with an updated revision date.

Contact Information

For questions, concerns, or privacy requests regarding this Privacy Policy, please contact us:

Last Updated: July 22, 2026